FAQ

Where are you located?

We are located in beautiful Sydney, Australia - the style capital of Australia.

How does shipping work?

Axel & Jones works with global suppliers and artisans so that we can provide you the latest trends at good value prices.

Depending on the product you purchase it may be shipped from one of our warehouses in Australia, Asia, and Europe. We provide tracking on all our orders and offer a 100% satisfaction guarantee.

Because we ship directly from our warehouses in these countries, your item may take 2-4 weeks to arrive.

This allows us to ship everywhere in the world. No matter where you are, you can live the Axel & Jones lifestyle. 

What if I would like to return something?

If your item arrives damaged or not as described, no problem! Contact Us and we will help you organise the return as swiftly as possible.

Who do we contact for press inquiries?

Send us an email and we'll get back to you as soon as we can.